Q:How does my clinical practice get the best price for EMR?

A:When you receive a proposal for new EMR, be sure to look at license fees, service fees, interface fees, and all other aspects of the proposal. Although the cost for EMR may appear competitive, there are often hidden costs in these sections. Most vendors have a horrible customer service policy, so read carefully the training and services section of the proposal. It doesn’t matter how small your practice is, as service can be negotiated on all contracts. Finally, don’t let language that describes how rates may change in the future remain in any proposal, as it is important to negotiate all future costs up front.

-Dr. Steven Deitch, M.D.
Director, Medical Informatics

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