Q: Where would pharmacy staff create a new RXM access group?
A: Pharmacy staff can create a new RXM access group by copying a current access group and edit via the RXM ACCESS GROUP Dicationary
If pharmacy staff wanted to edit a RXM group (i.e. Nursing) to default lookup by “generic,” where would that edit be made?
The [...]

Q: How can my organization determine the most important factors that will lead to our project’s success?
A: There are many reasons why organizations take on new projects. Maybe the project is undertaken to meet a strategic goal, due to legislative changes, to meet a specific business need, or to improve or [...]

Q: I am concerned about the security of my facility, specifically, the security of core and third-party infrastructure devices. I hear stories on a weekly basis about “critical vulnerabilities” but I never know if I am affected, or if my potential vulnerabilities are being fixed. What should I do?
A: Your concerns illustrate one [...]

Q: How can I ensure that my Help Desk is a true asset to my organization instead of a source of never-ending frustration?
A: Without a well-planned Help Desk, your organization can become people dependent instead of process dependent. With proper advance planning and implementation, your Help Desk will save time and increase efficiency in [...]

Q: I keep hearing about health information exchange (HIE) and RHIO Regional Healthcare Information Exchange. Aren’t these the same things?
A: A very good question and one that if you ask different people you will get different answers. An HIE is simply that, an exchange. An HIE is simply moving information electronically between healthcare providers – [...]

Q: Can Patient Financial Services’ collection agency comments be streamlined to eliminate human intervention when posting to patient’s accounts?
A: MEDITECH can streamline posting collection agencies’ patient accounting comments with the setup of MIS inbox/outbox interfacing. Obtain specifications per MEDITECH’s requirements, and work diligently with collection agency to setup and streamline interfacing process. Once [...]

Q: Most physicians don’t understand the technology world, so how do physicians who view technology as something that is foreign to them even begin to understand which EMR/HIT vendor to choose?
A: It is important to choose an EMR/HIT vendor that caters to the needs of their practice, as different vendors offer slightly different things. It’s [...]

Q: How do we implement centralized scheduling?
A: One of the first decisions to make is: Will all departmental schedulers move into a central location? While for some facilities, this is an option, typically, space constraints prevent this. If the schedulers will stay in their home department, then they must all be utilizing [...]

Q: Why would my organization need to perform a
readiness assessment?
A: A structured readiness assessment before you implement your new Healthcare Information System (HIS) can make the difference between a successful implementation and a barely adequate one. The assessment will define your processes and procedures within your clinical and financial areas that will be [...]

Q: How can I determine if my Disaster Recovery Plan is up-to-date and, most of all, still workable?
A: Everyone knows that having a well-documented Disaster Recovery Plan is a necessary part of doing business. But when was the last time you re-visited your plan, made sure that everything is still current with respect to [...]